Deposit & Cancellation Policy

Last updated: August 2026

Video production involves scheduling crew, reserving equipment, and turning down other work for your dates. This policy explains how deposits and cancellations work. Specific terms for your project are set out in your signed agreement, which takes precedence over this page.

BOOKING AND DEPOSITS

Projects are confirmed with a signed agreement and a deposit. Until both are in place, dates are not held. The deposit reserves your production dates and covers pre-production work — planning, scheduling, crew booking, and preparation. It is applied to your project total.

CANCELLATION BY YOU

If you cancel more than 14 days before the scheduled production date, your deposit is refundable less any pre-production work already performed and any non-refundable costs already committed on your behalf. If you cancel within 14 days of the production date, the deposit is non-refundable. By that point crew and equipment are committed and the dates cannot realistically be resold. If you cancel after production has begun, you're responsible for work completed and costs incurred to that point.

RESCHEDULING

We'll do our best to accommodate a change of date. Rescheduled more than 14 days out, we'll generally move your deposit to the new date at no charge. Inside 14 days, additional costs may apply if crew or equipment cannot be released.

WEATHER AND CIRCUMSTANCES BEYOND CONTROL

If weather or another event outside either party's control prevents production, we'll reschedule at no additional charge. We know this one from experience.

REVISIONS

Your agreement specifies the number of revision rounds included. Additional revisions, or changes that alter the agreed scope, are quoted separately before we proceed.

CANCELLATION BY US

If we have to cancel for a reason within our control, we'll refund your deposit in full and,
where we can, help you find another production company for your dates.

FINAL PAYMENT AND DELIVERY

Final files are delivered on receipt of final payment, unless your agreement says otherwise.

QUESTIONS

Ask before you sign, not after. We'd rather over-explain than have you surprised.

aj@j5-films.com
(615) 587-5769